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but what happens when the checkout stops working? A recent outage affecting the online services of Tesco has once again sparked an important discussion: how resilient are modern retail platforms? Customers reported failures during some of the most critical moments of the shopping journey: - Checkout..
Incident dashboards measure system health, but rarely show the workload and strain engineers face when responding to alerts. Incident load isnât only about the number of incidents, but the patterns surrounding them. In this article we explore these patterns and introduce On-Call Health, an open-source tool that analyzes engineering signals to surface early burnout trends, highlighting why incident volume alone isnât enough and why after-hours interruptions, workload stacking, and long-term trends matter.
