Posts from the community...
Squadcast, an incident management tool, has introduced a new feature called Additional Responders. This feature allows users to invite additional team members to assist with resolving incidents. This can improve collaboration, expedite resolution times, and ensure better transparency. Additional Responders are not the primary incident owners, but they can provide additional support.
This blog post explains the concepts of SLO, SLI, and SLA, which are all important for ensuring that a service meets expectations for reliability. It also introduces a free, open-source tool named SLO Tracker that helps users track SLOs and Error Budgets.
Here are the key takeaways:
SLO (Service Level Objective): A target for how often a specific aspect of a service should be available or functional (e.g., 99.9% uptime).
SLI (Service Level Indicator): A measurable metric that reflects an SLO (e.g., percentage of time a service is up).
SLA (Service Level Agreement): A formal agreement between a service provider and its customers that outlines the expected level of service (including SLOs and consequences for not meeting them).
The blog post also highlights the challenges of SLO monitoring and how SLO Tracker can help by providing features like:
A unified dashboard for viewing SLOs and SLIs.
Error Budget visualization and alerts.
Integration with observability tools.
Ability to manage false positive alerts.
This blog post discusses Alert Suppression, a feature offered by Squadcast to reduce alert fatigue during scheduled maintenance in enterprise incident management. It explains how excessive alerts from various systems can hinder focus and provides benefits of using Alert Suppression during maintenance periods. Key takeaways include:
Alert Suppression allows muting alerts from specific sources (services, tools, APIs) for a defined timeframe.
Squadcast integrates seamlessly with existing incident management workflows.
While alerts are suppressed, overall system monitoring remains active.
Alert Suppression improves focus on maintenance tasks and reduces distractions from irrelevant alerts.
The blog post concludes by mentioning Squadcast as a solution for optimized enterprise incident response.
