In this three-part blog series, learn how to measure SOC metrics to ensure effective operation management, avoid burnout, and keep customers happy.
The first post provides a measurement framework, the second explores ways to guard against system volatility, and the third shares real-life examples of achieving cybersecurity metrics.
Three fundamental SOC metrics to manage are alert seasonality, alert latency, and long alert wait. It's important to have a clear aim, good data, and to measure end-to-end system performance. More details in the post.
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