Decoding Severity: A Guide to Differentiating Major vs Critical Incidents
Understanding the distinction between major and critical IT incidents is essential for effective incident management. Major incidents disrupt operations but can be managed within normal frameworks, while critical incidents pose severe risks and require urgent action. By implementing structured severity classification, SRE and DevOps teams can prioritize responses, reduce downtime, and enhance system reliability. This blog offers insights into differentiating incident types, using Service-Level Indicators (SLIs) and Objectives (SLOs), and optimizing response strategies with Squadcast.














