#inciden...  

Squadcast has launched a completely revamped Analytics feature for incident management with improved flexibility, visualization, and performance. Key updates include customizable Time to Acknowledge/Resolve metrics, noise reduction visualization, transient alert tracking, priority-based grouping, and enhanced performance. Coming soon: on-call hours tracking per user. The redesign aims to provide deeper insights, faster processing, and more customization options.

#error b...   #slo  

Error budgets are a critical tool for managing system downtime, balancing planned maintenance and unexpected outages to meet service-level objectives (SLOs). They are calculated using projected downtime and maintenance, not just the difference between 100% and your SLO. By categorizing downtime into maintenance and unexpected outages, teams can identify areas for improvement, such as automating processes or fixing bugs. A real-world example shows how addressing an outdated load balancer reduced HTTP errors and restored an error budget surplus, enabling critical upgrades. Error budgets help teams focus resources on stabilizing systems, improving reliability, and meeting customer expectations.

#inciden...   #inciden...  

This blog post explores incident management processes for businesses, particularly focusing on IT service disruptions. It covers the definition, benefits, lifecycle stages, and best practices of incident management. Key points include the five stages of the incident management lifecycle (identification, triage/prioritization, containment/response, resolution/recovery, and closure/review), best practices for each stage, and metrics to measure effectiveness. The post highlights that 40% of companies with fewer than 100 employees lack incident response plans and promotes Squadcast as a comprehensive incident management solution that addresses common pain points in the process.