Posts from the community...
Prometheus and Grafana are complementary tools in the monitoring ecosystem. Prometheus excels at collecting metrics and alerting, while Grafana specializes in data visualization and dashboard creation. Together, they provide a comprehensive monitoring solution.
In 2025, incident response software is crucial for businesses to:
Detect and manage IT disruptions quickly
Automate threat response and communication
Minimize downtime and protect digital infrastructure
Provide real-time monitoring and intelligent alerting
Offer comprehensive reporting and analytics
Top solutions like PagerDuty, Squadcast, and ServiceNow help organizations stay proactive, resilient, and prepared for digital challenges.
This article emphasizes the importance of using Key Performance Indicators (KPIs) to effectively manage and improve incident management processes. It details advanced KPIs like Percentage of Incidents Resolved Remotely (PIRR), Recurring Incidents Percentage, Ratio of Incidents to Problems, and Service Level Objectives (SLOs). The article also provides four best practices for implementing incident management KPIs: data standardization and visualization, leveraging predictive analysis and AI, embracing feedback loops and continuous learning, and creating benchmarks with performance assessments.
