Posts from the community...
Create blameless postmortems in Squadcast in 8 simple steps: navigate to resolved incidents, click "Start Postmortem," select a template, customize the title, set the status, edit content, create follow-up tasks, and save your work. Focus on systems rather than people to foster continuous improvement and prevent future incidents.
Squadcast has launched a completely revamped Analytics feature for incident management with improved flexibility, visualization, and performance. Key updates include customizable Time to Acknowledge/Resolve metrics, noise reduction visualization, transient alert tracking, priority-based grouping, and enhanced performance. Coming soon: on-call hours tracking per user. The redesign aims to provide deeper insights, faster processing, and more customization options.
Error budgets are a critical tool for managing system downtime, balancing planned maintenance and unexpected outages to meet service-level objectives (SLOs). They are calculated using projected downtime and maintenance, not just the difference between 100% and your SLO. By categorizing downtime into maintenance and unexpected outages, teams can identify areas for improvement, such as automating processes or fixing bugs. A real-world example shows how addressing an outdated load balancer reduced HTTP errors and restored an error budget surplus, enabling critical upgrades. Error budgets help teams focus resources on stabilizing systems, improving reliability, and meeting customer expectations.
