Refund Policy

At FAUN, our mission is to provide a seamless and rewarding learning experience for all our users. We want you to be completely satisfied with the courses you purchase on our platform. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions governing refund requests for courses sold on FAUN. Please take a moment to review the following guidelines carefully.

Eligibility for Refund

Refund requests must be submitted within 30 days from the date of purchase. After this period, we will no longer be able to process refund requests. To be eligible for a refund, you must have purchased the course directly through the FAUN platform. Courses purchased through third-party websites or other means are not eligible for a refund.

Grounds for Refund

Refunds will be considered under the following circumstances:

• Course Dissatisfaction: If you are unsatisfied with the course content, quality, or delivery, you may be eligible for a refund.
• Technical Issues: In case of technical difficulties that prevent you from accessing or viewing the course material, we will be happy to issue a refund.

Non-Eligibility for Refund

Refunds will not be granted under the following circumstances:

• Completed Courses: Once a course is marked as "completed" on your FAUN account, refund requests will not be accepted.
• Partial Completion: If you have completed a significant portion of the course content, you will not be eligible for a refund.
• Multiple Refunds: Multiple refund requests from the same user for different courses may not be granted. Our refund policy is designed to prevent abuse while maintaining fairness.

How to Request a Refund

To request a refund, please follow these steps:

Send an email to community@faun.dev with your refund request.

Provide the course name, purchase date, and reason for your refund request. Our support team will review your request and respond within 5 business days.

Refund Processing

If your refund request is approved, the amount paid for the course minus the transaction fee will be refunded to your original payment method. Refund processing times may vary depending on your payment provider. Please allow up to 10 business days for the refund to reflect in your account.

Refund processing times may vary depending on your payment provider.

Course Updates

Please note that courses on FAUN are often updated and improved by their authors. If you have concerns or feedback about a course, we encourage you to engage with the author or leave a review to help them enhance the course content.

Modifications to Refund Policy

FAUN reserves the right to amend or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

If you have any questions or need further assistance regarding our refund policy, please contact our support team at community@faun.dev. Thank you for being a valued member of our learning community, and we look forward to assisting you in your pursuit of knowledge and growth.