In the fast-paced world of IT operations, every second counts during an incident. Manual tasks slow down automated incident management response times and drain valuable resources. Automated incident management is the key to streamlining your process and achieving faster resolutions.
Squadcast is a strong proponent of Site Reliability Engineering (SRE) principles, which emphasize automation to boost efficiency. Our Workflows feature empowers you to automate repetitive tasks throughout the incident lifecycle, all while keeping human experts in the loop for critical decisions.
What are Workflows for Automated Incident Management?
Imagine a high-severity incident. Your team leaps into action, joining a Zoom call to collaborate. Wouldn’t it be helpful if the Zoom link was automatically generated and shared as soon as the incident is declared? Workflows can handle these peripheral tasks, freeing up your team to focus on what matters most: triaging and resolving the incident.
Think of workflows as a set of pre-defined actions triggered by specific conditions (triggers). These workflows can encompass both internal Squadcast functions and external operations.
Benefits of Automated Incident Management with Workflows
- Reduced Toil: Workflows automate repetitive tasks, freeing up your engineers to focus on critical thinking and problem-solving.
- Faster Resolutions with Automated Incident Management: By automating tasks like generating conference links and attaching runbooks, workflows expedite the incident resolution process.
- Improved Collaboration in Automated Incident Management: Workflows can automatically establish communication channels, such as chat or video conferencing, to streamline teamwork.
- Automatic SLO Marking for Automated Incident Management: Say goodbye to manual marking of SLO (Service Level Objective) impacting incidents. Workflows can handle this task automatically based on predefined conditions.
- Enhanced Context in Automated Incident Management: Workflows allow you to add context-rich notes to incidents, providing crucial information for your team and eliminating the need for frantic searches during high-severity situations.
Looking Ahead for Automated Incident Management
We are constantly improving Workflows. Soon, you can expect enhanced features such as:
- Webhook triggers
- Email notifications
- Extended workflow integrations for popular platforms like Slack, MS Teams, and Jira
Squadcast’s Workflows is a powerful tool for automating incident management. Try our 14-day free trial today and see how it can empower your team to reduce toil and achieve faster incident resolution.
