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@squadcast ・ Feb 25,2024 ・ 7 min read ・ 792 views ・ Originally posted on www.squadcast.com
Discover the best incident management software of 2024 for every business size, from Squadcast to Moogsoft, with features and pricing to guide you
When the alarm sounds and your IT infrastructure faces an attack, succumbing to panic is the last thing you need. During these critical moments, having powerful incident management software is essential. Instead of scrambling with spreadsheets and chaotic communication on Slack, what you require is a decisive leader, a master of incident response who guides your team to success.
However, exploring the vast array of incident management tools can seem overwhelming. But fear not, valiant fighter! We've undertaken the rigorous task for you, presenting the top 6 incident management software picks for 2024. Whether you're just starting out or running a well-established enterprise, we provide the insights necessary to strengthen your defenses and triumph over every IT challenge with assurance.
What characteristics define top-tier Incident Management Software? The approach to incident management varies across organizations, making the selection of a universally fitting solution challenging. Nonetheless, there are key features commonly sought after in incident management systems.
Here are the criteria we considered in our evaluation and compilation of this list:
On-Call Scheduling & Management: Ensuring the availability of the appropriate team for incident resolution is crucial for minimizing downtime and facilitating a seamless response. Capabilities such as automated scheduling, exporting schedules to calendars, manual adjustments, schedule templates, and escalation procedures guarantee immediate notification of the relevant personnel. The inclusion of on-call scheduling software is vital in this aspect, as it streamlines the process of managing who is on duty and when, ensuring that incidents are always covered by the right team members.
Alerting and Notifications: Providing prompt and precise alerts based on the severity of incidents helps decrease response times and avoid unnecessary escalations. Features including customizable alerts, delivery across multiple channels, and on-call rotation schedules ensure that critical notifications are promptly received by the intended recipients.
Incident Response Workflows: Directing teams through predetermined steps enhances the efficiency of incident resolution, diminishes confusion, and speeds up the recovery process. Tools such as Runbooks, automated response workflows, task management, and integration with knowledge bases simplify and bolster response strategies.
Integrations: The ability to integrate with your existing technology stack, creating a centralized platform for incident management, is essential for event consolidation and offers a comprehensive overview of your systems. API connections, data visualization dashboards, and compatibility with third-party tools facilitate a cohesive environment for incident analysis and resolution.
Pricing: Matching the cost to your specific requirements ensures you receive value without overextending your budget. Flexible pricing structures and a variety of feature options allow for the selection of a solution that best suits your team's needs and the volume of incidents you face.
Tools | Best for | Pricing |
Squadcast | On-Call + Incident Response + Reliability Workflows | Paid plans start at $9/month. Also offers a generous free plan and 14-day free trials on all paid plans. |
Pagerduty | Advanced AIOps | Paid plans start at $21/month. Most of the advanced features have to be bought as add-on bundles. Offers a very limited free plan and free trial on paid plans. |
xMatters | Mature incident response workflows | Paid plans start at $9/month. Most of the features are available only in the Advanced plan for which the pricing is not transparent. |
Opsgenie | Simple and intuitive On-Call Management | Paid plans start at $9/month and go up to $35/month. Offers a limited free plan and a 14-day trial on all paid plans. |
Splunk On-Call | Basic On-Call | Pricing is not transparent and varies depending on requirements. |
Moogsoft | Advanced Correlation and collaboration | Opaque pricing model, requiring one to contact the team for a custom quote. |
Squadcast offers a comprehensive enterprise incident management solution, combining on-call scheduling, incident response, and reliability workflows into a single platform. This integrated approach promises to simplify incident resolution and improve uptime for enterprises.
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Cons:
Squadcast Pricing: Free for up to 5 users, Paid plans start at $9/month, offering scalable options for enterprises.
Established in 2009, Pagerduty enhances incident management through smart alert distribution, AIOps for noise reduction, and streamlined incident response processes for quicker resolutions. Despite its benefits, Pagerduty's pricing can be a concern, particularly for teams managing critical operations and their rest periods.
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Cons:
Pagerduty Pricing: Offers a free tier for up to 5 users, with paid plans beginning at $21 per month.
xMatters presents a dependable and cost-effective incident management solution, offering a more affordable alternative to higher-priced options such as PagerDuty. Although it might not feature the most sophisticated capabilities, it lays a strong groundwork for alert management, escalation processes, on-call scheduling, and communication, making it a practical choice for organizations in search of a straightforward, effective way to manage service interruptions.
Pros:
Cons:
xMatters Pricing: Provides a free tier for up to 10 users, with paid subscriptions beginning at $9 per month.
Introduced in 2012, Opsgenie has established itself as an experienced player in the incident management field, offering cost-effective solutions and a unified system for managing alerts, escalations, on-call scheduling, and communications. Since its acquisition by Atlassian in 2018, there have been some concerns about the frequency of updates and the quality of support, including instances of outages lasting more than two weeks.
Pros:
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Opsgenie Pricing: Includes a free tier for up to 5 users, with paid plans beginning at $9 per month.
Formerly known as VictorOps, Splunk On-Call offers streamlined on-call scheduling and escalation policies, automates administrative tasks, provides data-driven insights to illuminate trends, optimize response, and silence unnecessary alerts. Automated workflows further streamline incident handling through automatic escalations and war room notifications.
Splunk On-Call Pricing: No free plans, pricing is not transparent
Moogsoft, acquired by Dell in 2023, is an AIOps platform that reduces IT operations complexity. It uses machine learning to sniff out incidents before they erupt, automates incident response, and even digs into the root cause like a tech Sherlock Holmes. While not perfect, with some stability hiccups and limited customization, Moogsoft offers a powerful toolkit for proactive IT teams.
Moogsoft Pricing: No free plans, pricing is not transparent
All of the above-listed software score decently well in the key functionalities an incident management platform must cover - On-Call Scheduling & Management, Alerting and notifications, Incident response workflows, and Integrations offered. That said if we were to choose a winner it would be Squadcast for its all-around capabilities across all the functionalities while coming at a reasonable price which organizations of all sizes can adopt without breaking the bank. Squadcast lets you access Public API's for all our features, Terraform & Migration support too. Getting started with Squadcast is easy, just sign up for a 14-day free trial and explore the platform at your pace.
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