Scaling Autonomous Site Reliability Engineering: Architecture, Orchestration, and Validation for a 90,000+ Server Fle

Cloudways scaled from a bootstrapped startup to a leading managed PHP hosting service, encountering challenges with growing support load. Early on, Cloudways recognized the opportunity to implement an AI-based SRE agent to reduce the burden on support teams and provide faster diagnosis and resolution for web applications. Cloudways Copilot, powered by DigitalOcean Kubernetes platform and Ansible Server, efficiently monitors and troubleshoots webstack issues on a fleet of 90K servers.