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@simme shared a link, 1 week, 6 days ago

Senior Engineering Manager, @canonical

Boring code is an organizational tell

Boring code is an organizational symptom, not an aesthetic failure. Co-change patterns in version control reveal team boundaries before any retrospective does; ownership concentration predicts defects better than code complexity metrics. With agents removing the friction that contained clever code accumulation, the incentive structures that produce boring code have never mattered more.

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ServiceNow is a cloud-based platform designed to help organizations manage and automate enterprise workflows, with a strong focus on IT service management (ITSM). It provides structured systems for incident management, problem management, change management, and service request handling, allowing teams to coordinate operational work at scale.

Beyond ITSM, ServiceNow is commonly used for IT operations management (ITOM), IT asset management (ITAM), security operations (SecOps), and enterprise service management across departments such as HR, customer service, and facilities. The platform acts as a central system of record, combining workflow automation, approvals, audit trails, and reporting.

In modern DevOps and cloud environments, ServiceNow is frequently integrated with monitoring, CI/CD, and cloud platforms to ingest alerts, create and update incident tickets, surface investigation timelines, and coordinate response across engineering and operations teams. It is often used as the authoritative interface for tracking the lifecycle of production incidents and operational changes.