Service Reliability Management (SRM) is essential in today’s digital-first world to minimize downtime, enhance customer trust, and ensure operational efficiency. This blog explains the core principles of SRM—proactive monitoring, incident resolution, and continuous improvement—and highlights how Squadcast empowers businesses to operationalize SRM through features like SLO monitoring, centralized incident management, automation, and real-time status updates.

Proactive IT alerting is essential for maintaining system health and ensuring swift incident responses. This guide explores the fundamentals of IT alerting, highlights its core components, and reviews the Top 10 IT alerting tools, including Squadcast, PagerDuty, and Opsgenie. Learn best practices like threshold-based alerting, integration with ITSM, and reducing alert fatigue to optimize performance, minimize downtime, and enhance business resilience.

Incident response automation leverages tools and workflows to handle repetitive tasks, ensuring faster resolutions, consistent actions, and enhanced team productivity. By automating detection, alerting, and resolution protocols, businesses minimize downtime, reduce human error, and improve customer satisfaction. The blog highlights how automated systems streamline operations, improve reliability, and empower teams to focus on strategic priorities.

The blog explores the landscape of AWS compute options, detailing the pros, cons, and specific considerations for EC2, ECS, EKS, Fargate, and Lambda services. It highlights how each service impacts SLOs, operational overhead, and scalability. The article also discusses cost efficiency, quotas, and practical use cases to help teams make informed decisions. A key takeaway is the importance of understanding each service's nuances to optimize workload management and ensure smooth system scaling while managing costs effectively.

Effective communication is critical during incident management to maintain trust and minimize the impact of outages. This blog emphasizes the importance of clear, timely, and honest communication between technical teams, business teams, and customers. By addressing common pitfalls in communication and outlining best practices such as direct communication, status updates, and post-mortems, organizations can foster teamwork and customer confidence. The blog also highlights how Squadcast simplifies incident communication with tools like Incident Notes, StatusPage, and unified incident response workflows, enabling businesses to handle outages transparently and efficiently.

JIRA brings more structure to the working process by utilizing such features as the search & sort, tracking, and the time taken to complete the task. However, most of this functionality requires systems that can diversify certain issues from others – issue types.

In this article, we’ll talk about the different issue types, their uses, and how to get the most out of them. 

February 15, 2022 marked a significant milestone in Atlassian’s Server EOL (End Of Life) roadmap. This was not the final step. We still have two major milestones ahead of us: end of new app sales in Feb 2023, and end of support in Feb 2024. In simpler words, businesses still have enough time to migrate their Jira Server to one of the two available products – Atlassian Cloud or Atlassian DC. But the clock is ticking. 

Crontab logs help you keep your cron jobs in check. Learn how to track, debug, and optimize your cron jobs with crontab logs.

Kibana and Grafana offer unique strengths: Kibana excels in log analysis, while Grafana shines in time-series data and infrastructure monitoring.

Learn how to implement effective Kubernetes observability with metrics, logs, and traces to monitor and optimize your clusters at scale.