#inciden...  

The blog discusses several counterproductive practices in incident response that organizations should avoid, including:

Getting everyone on calls unnecessarily

Wasting time on excessive status updates during critical incidents

Allowing chaos during incident response

Debating incident severity during the incident

Failing to escalate to the right responders

Neglecting or mishandling postmortems

Maintaining inflexible policies and processes

Unclear role assignments during incidents

The author emphasizes the importance of having clear processes, defined roles, and continuous learning to improve incident response effectiveness.

#modern ...   #inciden...  

Modern incident response platforms have evolved from manual, reactive systems to automated, AI-powered solutions that help organizations quickly detect, manage, and resolve IT incidents. These platforms integrate real-time monitoring, automated responses, and collaborative tools to minimize downtime and improve operational efficiency

#pagerdu...   #pagerdu...  

PagerDuty excels in user-friendly incident management with quick setup and 700+ integrations, ideal for small to medium teams. ServiceNow offers deeper customization and enterprise-grade features but requires more technical expertise. PagerDuty starts at $25/user/month with straightforward pricing, while ServiceNow's enterprise pricing model is more complex. Choose PagerDuty for immediate deployment and ease of use, or ServiceNow for extensive customization and existing ecosystem integration.