Decode IT Ops terminology: events vs alerts vs incidents

The difference between an event, an alert, and an incident in the context of operations is often confused, but it is important to accurately categorize and respond to each to ensure effective allocation of resources. An event refers to an observable change or occurrence within a system, an alert is a notification triggered by an event to inform stakeholders of a situation that needs attention, and an incident is a specific kind of negative event that disrupts normal operation and requires intervention.