Blameless engineers recently launched a new webinar series called SRE: From Theory to Practice, which aims to tackle the challenges facing organizations in on-call systems.
In the first episode, the panel discussed internal on-call, assessing customer impact, and the importance of lowering the cost of being wrong. The group emphasized the need for a blameless culture to make people feel safe from judgment when escalating or experimenting.
They also discussed how incidents can be unique opportunities to learn about system faults and build understanding and empathy between developers and operations teams.
>> By taking a holistic approach to on-call systems and investing in practical resources like runbooks, organizations can improve their internal and external reliability.
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