Bibam Found Their Best PagerDuty Alternative in Squadcast

In the fast-paced world of travel and tourism, where uninterrupted services are critical, Bibam Group faced significant challenges with their incident management tool. As a leading tourism and travel holding company in Argentina and Latin America, Bibam operates across multiple verticals like e-commerce, cruises, hotels, and car rentals. With hundreds of microservices running 24/7, ensuring availability and uptime was a top priority. However, their existing tool, PagerDuty, fell short in meeting their needs.

This case study explores how Bibam found their ideal PagerDuty alternative in Squadcast, enabling them to reduce alert fatigue, improve incident response, and focus on their development roadmap.

Challenges with PagerDuty

Bibam’s journey with PagerDuty was fraught with inefficiencies that impacted their operations:

1. Complex Scheduling: PagerDuty’s non-configurable features made on-call scheduling inefficient and time-consuming.
2. High Costs: The pricing model was expensive for their simple use case, with unused features adding unnecessary costs.
3. Poor User Experience: A non-intuitive and complex UI led to delays in acknowledging and resolving incidents, increasing MTTR (Mean Time to Resolve).
4. Lack of Support: Slow customer support affected their ability to meet customer-facing SLAs.

These challenges prompted Bibam to search for a PagerDuty alternative that could address their pain points while offering a seamless user experience.

Why Squadcast Became the Best PagerDuty Alternative

After evaluating several options, Bibam chose Squadcast as their go-to incident management tool. Here’s how Squadcast addressed their challenges:

1. Simplified On-Call Scheduling

Squadcast’s automated scheduling feature allowed Bibam to create customized rotations and time zones for on-call responders. The ability to add layers of fallback responders ensured that incidents were routed accurately and promptly, improving overall incident response.

2. Transparent and Fair Pricing

Unlike PagerDuty’s steep pricing, Squadcast offered a transparent and flexible pricing model. Bibam no longer had to pay for unused features, making it a cost-effective PagerDuty alternative.

3. Intuitive User Interface

Squadcast’s user-friendly interface made it easy for the team to acknowledge and resolve incidents quickly. This simplicity significantly reduced MTTR and improved operational efficiency.

4. Responsive Customer Support

Squadcast’s prompt and proactive support team helped Bibam adopt SRE best practices. From custom Jira integrations to deduplication and routing rules, Squadcast’s support ensured a smooth transition and better incident management.

Key Benefits of Switching to Squadcast

By moving to Squadcast, Bibam experienced transformative improvements in their incident management process:

• Reduced Alert Fatigue: Flexible conditional routing and diverse notification modes eliminated unnecessary alerts, allowing the team to focus on critical issues.
• Adopted Best Practices: Squadcast’s end-to-end incident management lifecycle, from incident triggers to post-mortem reviews, helped Bibam implement robust SRE practices.
• Faster MTTR: With streamlined processes and an intuitive interface, Bibam achieved faster detection and resolution of incidents.
• Mobile Incident Management: Squadcast’s native mobile apps enabled the team to manage incidents on the go, bringing their entire toolchain into one platform.

What Bibam’s Team Had to Say

Martin do Santos, Platform and Architecture Tech Lead at Bibam Group, shared his experience:

“By moving to Squadcast from PagerDuty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized setup to helping us adapt better incident management practices with their deduplication and routing rules.”

Conclusion: Squadcast — The Ideal PagerDuty Alternative

For Bibam, Squadcast proved to be the perfect PagerDuty alternative, offering a balance of advanced features, affordability, and exceptional support. By addressing their pain points and enabling better incident management, Squadcast helped Bibam improve their operational efficiency and focus on delivering uninterrupted services to their customers.

If you’re looking for a reliable PagerDuty alternative that combines enterprise-grade capabilities with cost-effectiveness, Squadcast is the solution.

Ready to transform your incident management? Explore Squadcast today and experience the difference for yourself.