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@squadcast ・ Jun 05,2024 ・ 2 min read ・ 274 views ・ Originally posted on www.squadcast.com
This blog post discusses how Scoro, a work management software company, improved their on-call management using Squadcast. Scoro's old system was inefficient and lacked a central platform, making it difficult to track incidents and route alerts. Squadcast's features, including a centralized dashboard, on-call scheduling, and ChatOps integration, helped Scoro streamline their on-call process and implement best practices. The key benefits include better visibility, easier collaboration, and improved efficiency. Overall, the blog post highlights Squadcast as a valuable tool for organizations looking to improve their on-call management.
Feeling the growing pains of inefficient on-call practices? Scoro, a leading work management software company, shares their experience using Squadcast to streamline their on-call operations.
As Scoro’s business boomed, their existing on-call practices, which relied on ad-hoc methods, started to show cracks. The lack of a central tool for scheduling on-call rotations led to confusion and a lack of ownership. Critical alerts arrived through a cluttered email inbox, making it difficult to track incidents effectively. Additionally, routing alerts to the right teams overseeing various aspects of the Scoro platform (app, infrastructure, customer support) proved to be a constant challenge.
Squadcast’s on-call alerting and SRE features were the perfect tools to help Scoro build a scalable on-call foundation. Here’s how Squadcast addressed Scoro’s on-call management challenges:
By implementing Squadcast, Scoro has reaped several key benefits:
In the words of Juan Gutierrez, VP of Engineering at Scoro, “Squadcast has helped us accelerate the implementation of incident management best practices. By making Squadcast the central piece of our incident management, we were able to implement numerous best practices and in that process, learned to clearly distinguish between Incidents and Alerts.”
Are you ready to transform your on-call practices and elevate your incident response efficiency? Look no further than Squadcast!
Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.
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