Feeling the growing pains of inefficient on-call practices? Scoro, a leading work management software company, shares their experience using Squadcast to streamline their on-call operations.
The Struggle: Outdated On-Call Processes Hinder Growth
As Scoro’s business boomed, their existing on-call practices, which relied on ad-hoc methods, started to show cracks. The lack of a central tool for scheduling on-call rotations led to confusion and a lack of ownership. Critical alerts arrived through a cluttered email inbox, making it difficult to track incidents effectively. Additionally, routing alerts to the right teams overseeing various aspects of the Scoro platform (app, infrastructure, customer support) proved to be a constant challenge.
Squadcast to the Rescue: Implementing On-Call Best Practices
Squadcast’s on-call alerting and SRE features were the perfect tools to help Scoro build a scalable on-call foundation. Here’s how Squadcast addressed Scoro’s on-call management challenges:
- Centralized On-Call Scheduling & Rotations: Squadcast replaced the old, chaotic system with a centralized platform for on-call scheduling and rotations. This brought much-needed clarity and ownership to the process, with teams having clear visibility into their on-call responsibilities.
- Centralized Incident Management Dashboard: Gone are the days of overflowing email inboxes. Squadcast integrates with monitoring tools, consolidating all alerts into a central, easy-to-view incident management dashboard. This streamlined approach simplifies incident tracking and ensures timely notification of the appropriate teams.
- Effective Routing & Incident Notifications: Squadcast empowers Scoro to route incident notifications based on expertise. Notifications for app-related issues are sent to the on-call app team, infrastructure alerts reach the infrastructure team, and so on. This ensures the right people are addressing the right problems.
- ChatOps for Seamless Incident Response: Leveraging their existing Slack integration, Squadcast allows Scoro to utilize chat for more than just communication. Team members can now acknowledge, resolve, and reassign alerts directly within Slack, fostering a smooth and efficient incident response workflow.
The Benefits: A Well-Oiled On-Call Machine
By implementing Squadcast, Scoro has reaped several key benefits:
- Centralized Incident Management Dashboard: Gain a comprehensive view of incidents and responses with a feature-rich dashboard.
- Effortless Integration: Integrate Squadcast with your existing monitoring tools and ChatOps platforms (like Prometheus and Slack) for a streamlined incident response process with automation capabilities.
- Enhanced Security: Squadcast’s Role-Based Access Control (RBAC) allows you to define user permissions for incident management and on-call management, ensuring data security and confidentiality.
- Simple & Flexible Scheduling: Create customized on-call rotations that seamlessly accommodate teams across different time zones and geographical locations.
Squadcast: The Key to Streamlined On-Call Management
In the words of Juan Gutierrez, VP of Engineering at Scoro, “Squadcast has helped us accelerate the implementation of incident management best practices. By making Squadcast the central piece of our incident management, we were able to implement numerous best practices and in that process, learned to clearly distinguish between Incidents and Alerts.”
Are you ready to transform your on-call practices and elevate your incident response efficiency? Look no further than Squadcast!
Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.
