Posts from @shafislam..
Top 5 Challenges of On-Call Scheduling for Incident Response Teams
On-call scheduling is a common practice for ensuring someone is available to address critical issues outside of regular work hours. This blog post explores challenges faced in on-call scheduling for incident response teams and how to overcome them.
The five pitfalls discussed are:
Unclear responsibilities: Clearly define what's expected of on-call staff.
Lack of flexibility: Allow staff to swap schedules and have backups.
Infrequent rotation: Establish a fair rotation plan with advanced notice.
Inadequate backup plans: Include secondary or tertiary on-call responders.
Ignoring location and time zones: Consider the "follow the sun" method or accommodate preferences.
The blog post concludes by mentioning Squadcast, an incident management solution that can streamline on-call scheduling and improve overall SRE practices.
