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@squadcast ・ Jun 29,2024 ・ 2 min read ・ 118 views ・ Originally posted on www.squadcast.com
This blog post discusses how Resolve Technology, a Managed Service Provider (MSP), significantly improved their incident response process using Squadcast, an incident response tool. Resolve Technology struggled with slow response times due to missed alerts, a complex ticketing system, and lack of visibility into team performance. Squadcast addressed these challenges by providing mobile notifications for alerts, streamlining ticketing through API integration, and offering escalation policies and analytics to improve visibility. By using Squadcast, Resolve Technology reduced their MTTA and MTTR by up to 30%, improved communication with clients through postmortem templates, and simplified their overall process.
Looking for a powerful incident response tool to streamline your operations and impress your clients? Look no further than Squadcast! In this blog post, we’ll explore how Resolve Technology, a Managed Service Provider (MSP), leveraged Squadcast to significantly improve their Mean Time To Acknowledge (MTTA) and Mean Time To Resolve (MTTR).
As an MSP serving clients across various locations, Resolve Technology needed a robust incident response system to ensure rapid response and client satisfaction. Here’s what they were struggling with:
Squadcast’s comprehensive incident response features addressed all of Resolve Technology’s pain points:
Resolve Technology’s experience demonstrates how Squadcast can be a game-changer for organizations seeking a powerful and user-friendly incident response tool. By improving MTTA, MTTR, and overall operational efficiency, Squadcast empowers businesses to deliver exceptional service to their clients.
Looking to improve your incident response capabilities? Try Squadcast today and experience the difference!
P.S: Read the complete case study here
Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.
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