FinBox Streamlines On-Call Scheduling and Monitoring with Squadcast
Problem: FinBox, a B2B credit infrastructure company, faced challenges with inefficient alerting, manual monitoring, and clunky on-call scheduling. This led to delayed responses to critical issues and potential downtime for their clients.
Solution: Squadcast, an on-call scheduling software, provided an automated solution. Features like tagging for context-rich alerts, real-time monitoring integration, and simplified on-call scheduling improved efficiency.
Benefits: FinBox saw a significant reduction in MTTA and MTTR, leading to happier customers and less downtime. They gained improved control over monitoring and access to reliable support.
Overall: Squadcast transformed FinBox's on-call process, resulting in a more robust and efficient system for handling critical situations.
For B2B Digital Credit Infrastructure companies like FinBox, ensuring seamless service for clients like digital lenders, banks, and NBFCs is paramount. Their credit technology stack relies heavily on APIs, and even a minute of downtime can have a domino effect on countless customers. This is where on-call scheduling software like Squadcast comes in, and for FinBox, it proved to be a game-changer.
FinBox’s Pre-Squadcast Struggles: A House of Cards
- Inefficient Alerting: FinBox’s prior reliance on emails for notifications created a chaotic system. Emails were easily missed or lost, leading to delayed responses and frustrated customers.
- Manual Monitoring Burden: Monitoring emails and logs after work hours placed a significant burden on FinBox’s team. This manual effort was not only unsustainable but also hindered the possibility of smooth 24/7 deployments.
- Flawed On-Call Management: FinBox lacked a proper system for managing on-call schedules and escalation policies. This inefficiency created confusion and slowed down critical response times during incidents.
Squadcast to the Rescue: Automating the Chaos
Squadcast’s on-call scheduling software addressed FinBox’s challenges head-on, introducing a new era of efficiency. Here’s how:
- Smart Alert Routing and Tagging: Gone are the days of missed emails. Squadcast’s tagging feature automatically adds vital details like priority and severity to incoming incidents, ensuring context-rich alerts that can’t be ignored. This intelligent system then routes alerts via multiple channels — push notifications, mobile calls, and SMS — guaranteeing the right person is notified immediately.
- Real-Time Monitoring Integration: Squadcast seamlessly integrates with existing monitoring tools, eliminating the need for tedious manual monitoring of emails and logs. This real-time integration empowers FinBox’s team to identify issues as they occur and take prompt action, minimizing downtime.
- Simplified On-Call Scheduling: Squadcast takes the complexity out of on-call scheduling. The software streamlines the process of creating on-call schedules, defining clear escalation policies, and overall, improving the entire on-call workflow. This ensures the right team member is always prepared to handle incidents, regardless of the time of day.
The Sweet Rewards of Success
By implementing Squadcast, FinBox experienced a multitude of benefits:
- Reduced Mean Time to Acknowledge (MTTA) and Mean Time to Respond (MTTR): Squadcast significantly slashed MTTA and MTTR from hours to mere minutes. This translates to faster issue identification and resolution, minimizing downtime and its impact.
- Enhanced End-User Experience: Reduced downtime due to quicker response times translates to a happier customer base. FinBox’s clients benefited from a more reliable and consistent service.
- Improved Monitoring Control: Real-time service monitoring empowers FinBox to take proactive measures. They can identify potential issues before they snowball into major incidents.
- Reliable and Responsive Support: Squadcast boasts comprehensive documentation and exceptional support, providing FinBox with the resources they need to navigate any incident effectively.
Conclusion: A Match Made in On-Call Heaven
Squadcast’s on-call scheduling software proved to be the perfect solution for FinBox. It automated real-time monitoring, ensured timely alerts reached the right people, and streamlined the on-call process. The result? Reduced downtime, improved customer satisfaction, and a newfound sense of control over their monitoring infrastructure. With Squadcast by their side, FinBox can confidently face any challenge and continue providing seamless services to their clients.
P.S: Read the complete story here
Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.
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