Squadcast, an incident management tool, has introduced a new feature called Additional Responders. This feature allows users to invite additional team members to assist with resolving incidents. This can improve collaboration, expedite resolution times, and ensure better transparency. Additional Responders are not the primary incident owners, but they can provide additional support.
Squadcast is committed to empowering users with the tools they need for efficient enterprise incident response. Our latest feature, Additional Responders, significantly improves collaboration and coordination during critical situations. This blog post dives into how Additional Responders can elevate your teamâs incident management using our robust incident management tool.
What are Additional Responders?
The Additional Responders feature in Squadcastâs incident management tool allows users to invite and notify additional team members to assist with incident resolution. This fosters a more collaborative and streamlined response by bringing in the necessary expertise. Additionally, you can effortlessly track all participants involved in each incident, ensuring transparency and accountability. This feature grants comprehensive visibility into whoâs actively engaged in resolving each incident.
Introducing a New User Role: Additional Responders
Squadcastâs Incident Details Page showcases the incidentâs âAssignee History,â providing valuable insights into its handling. This includes anyone assigned, reassigned, acknowledged, or resolved the incident. Alongside Assignee History, weâve introduced a new user role and section called âAdditional Responders.â This section allows users to effortlessly add or remove extra support for incidents. These users or squads act as supplementary resources during incident response, providing additional assistance as required. Itâs crucial to remember that Additional Responders are not the primary incident owners; they serve to support the designated Assignees.
When included as Additional Responders, users receive email and push notifications for the incident, guaranteeing everyone stays informed in real-time. They are also automatically added to the incident watchers list, facilitating seamless coordination. Adding and removing Additional Responders is a straightforward and intuitive process, though it can only be done manually using the designated âplusâ and âremoveâ signs. Additionally, a button to resend notifications for the incident ensures that critical updates reach all relevant parties.
Benefits of Squadcastâs Additional Responders Feature
- Enhanced Collaboration: Coordinate efforts effortlessly by involving the right personnel from the get-go.
- Faster Resolution Times: Expedite incident resolution by promptly bringing the necessary skills to the table.
- Improved Transparency: Ensure everyone involved has a clear understanding of roles and responsibilities.
How Does it Work?
When additional responders are added to an incident, they receive email and push notifications, and are automatically incorporated into the incident watchers list. This ensures that everyone on the team stays informed and up-to-date on the incidentâs status.
Adding and Removing Additional Responders
Adding Additional Responders is a simple process:
- Select the desired users or squads, with a maximum of 100 participants per incident.
- Those chosen will receive both email and push notifications.
- To add responders, navigate to the Incident Details page, click âAdd Responders,â and select your chosen individuals or squads.
- Confirm your selections to finalize the addition.
Removing Additional Responders is equally effortless:
- Go to the Incident Details page.
- Locate the remove icon next to each Additional Responder.
- Click the icon to dismiss the responder, and confirm the deletion.
Continued Improvement and Collaboration
The Additional Responders feature is just the beginning. We at Squadcast are dedicated to ongoing refinement based on valuable user feedback. Our goal is to deliver a seamless and intuitive incident management experience, empowering teams to tackle any situation effectively.
Weâre excited about the possibilities this feature unlocks for our users and eagerly await your feedback as you integrate Additional Responders into your incident response workflows. Sign up for your free 14-day trial of Squadcastâs incident management tool and experience the power of Additional Responders firsthand! We encourage you to share your thoughts and feedback in the comments or with our support team.
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