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The blog discusses the importance of reducing toil in SRE teams and how to achieve this through better alerting systems. Toil, defined as repetitive, manual, and automatable tasks, can negatively impact team morale and productivity. The blog identifies and measures toil, highlighting its detrimental effects on team morale and productivity. It explores common causes of toil in alerting systems, such as lack of automation, poor alert configuration, ignoring SRE golden signals, and insufficient alert information. To reduce toil, the blog recommends setting alert rules based on historical performance, creating proactive alerts, and implementing alert-as-code. It also highlights Squadcast's alerting solutions, including alert suppression, contextual tagging, incident deduplication, and on-call traffic analysis, as effective tools for reducing toil and improving incident management.

Please tell us about yourself.I'm Shahar, an experienced architect, and developer. I have a strong background in cybersecurity (having spent 6 years in the Israeli equivalent of the NSA, known as 8200) and cloud infrastructure. I was the founding engineer of anecdotes.ai, and today, I'm th..