Freshdesk + Squadcast: Enabling Streamlined Incident Response for Enterprises | Squadcast
This blog post discusses how integrating Freshdesk, a customer service platform, with Squadcast, an incident management tool, can improve an enterprise's incident response process. The integration offers several benefits, including:
Alert routing to the right engineer
Elimination of duplicate alerts
Flexible notification channels for on-call engineers
Performance measurement of on-call teams (MTTA/MTTR)
The blog also details a simplified setup process involving creating webhooks in both Freshdesk and Squadcast. This integration is valuable for organizations that use both ticketing systems and incident response platforms.