Read AI/M Weekly
AI Weekly Newsletter, Kala. Curated AI news, tutorials, tools and more - Join thousands of other readers, 100% free, unsubscribe anytime.
Posts from the community tagged with ITSM...
Story
@squadcast
shared a post, 2 days ago
Essential Incident Management Tools for IT Teams: 2025 Comparison Guide | Squadcast
This comprehensive guide examines the leading Incident Management Tools available in 2025, focusing on solutions that help IT teams detect, respond to, and resolve operational issues efficiently. The article breaks down seven major commercial tools and several open-source alternatives:
Commercial Solutions:
Squadcast ($9/user/month): SRE-focused platform with real-time alerting and automated workflows
PagerDuty ($19/user/month): Enterprise-grade platform with advanced orchestration capabilities
Opsgenie ($9/user/month): Atlassian-integrated solution with strong alerting features
Incident.io ($16/responder/month): Slack-first incident management platform
FireHydrant ($500/month for 20 users): Streamlined platform focusing on tool integration
Rootly (Custom pricing): Automation-focused solution with strong Slack integration
xMatters ($9/user/month): Service reliability platform emphasizing automation
The guide also covers open-source alternatives like Sentry, Zabbix, Nagios, and Cabot, and includes a special mention of ServiceNow for enterprise needs. It emphasizes key features to consider when choosing a tool:
Real-time monitoring and alerting
Automation capabilities
Collaboration tools
Post-incident analysis features
Scalability
Integration options
The article concludes by providing selection criteria based on team size, integration needs, budget constraints, and ease of use, helping organizations make informed decisions about their incident management tooling.
