PagerDuty vs ServiceNow: A Comprehensive Comparison Guide for Incident Management
PagerDuty excels in user-friendly incident management with quick setup and 700+ integrations, ideal for small to medium teams. ServiceNow offers deeper customization and enterprise-grade features but requires more technical expertise. PagerDuty starts at $25/user/month with straightforward pricing, while ServiceNow's enterprise pricing model is more complex. Choose PagerDuty for immediate deployment and ease of use, or ServiceNow for extensive customization and existing ecosystem integration.