🚀 Relianoid is thrilled to be attending the MENA Information Security Conference 2024! As cyber threats evolve, it's crucial to stay ahead in securing IT, OT, IoT, and hybrid cloud infrastructures. This year's theme, "Hyper-Resilient Cyber," aligns with our commitment to enhancing cybersecurity resi..

Good customer service equals a more satisfied customer base. The data backs this up: 83% of customers are more loyal to brands that respond to and resolve their complaints. 

So, if a customer sends an angry email, they expect a quick response that solves the problem and reassures them that you’re taking their concerns seriously.

But the thing is, writing responses to these frustrated customers isn’t easy. You have to carefully craft a reply that not only helps ease their worries but also provides the right solution to their problem.

How do you do it?

Simple. Look at some angry customer email examples.

🚀 RELIANOID is also attending Civo Navigate Europe 2024! Civo Navigate’s focus on cloud-native innovation and education perfectly aligns with our vision for harnessing the power of cloud technology. We’re eager to learn from industry leaders, engage in hands-on workshops, and bring new insights to f..

The ELK Stack, comprising Elasticsearch, Logstash, and Kibana, is a powerful open-source toolset for real-time data analysis and visualization. It enables efficient log management, troubleshooting, and data-driven decision-making, essential for organizations handling large-scale data.

While Salesforce’s testing capabilities are sufficient for running small deliverability tests or previewing your emails, they may not be enough for inspecting and debugging emails in detail. Plus, some methods may bear the risk of spamming contacts with test emails. 

That’s where Mailtrap Email Testing comes into play. And today, we’ll teach you how to execute various tests in Salesforce using Mailtrap. 

HTML is nearly as old as the internet, and so is one of its most common schemes: mailto. And, even though so many things have changed since then, good ol’ mailto is still widely used and taught in HTML courses all around the world.

The way it works is very simple. When placed behind a text and clicked/tapped afterward, it triggers a default email client to be opened and a new email message creator pops up on a screen. Usually, one or more fields are already pre-populated to make life easier for a sender (and make typos, and subsequent email bounces, impossible).

We’re going to explore different methods of customizing  html mailto links. We’ll also talk about whether it’s still a good approach in the 2020s, and whether there are any viable alternatives. Let’s start!

Discover how modern technology enhances incident response call etiquette, ensuring clear communication, focus, and respect. Learn how tools like Slack, Zoom, and AI-driven platforms improve efficiency and psychological safety in high-pressure situations.

Discover how MSPs leverage Incident Management platforms like Squadcast to streamline operations, reduce MTTR, and improve service reliability. Learn how these tools enhance communication, collaboration, and customer satisfaction.

Explore alternatives to Atlassian Status Page, including Squadcast, Better Stack, and open-source options like Cachet. Learn how these tools offer cost-effective solutions with integrated Incident Management and Status Page capabilities.

Virtual Private Networking (VPN) is crucial for secure online communication, and IPSec is a key protocol in ensuring this security. IPSec offers two modes—Tunnel Mode for site-to-site connections and Transport Mode for device-to-device communication. RELIANOID enhances VPN performance by supporting ..