This comprehensive guide explores severity level classification in IT incident management. The article breaks down the five-tier severity system (SEV 1-5), explaining how to differentiate between critical and major incidents. Key highlights include:

Detailed explanation of severity levels from critical (SEV 1) to trivial (SEV 5)

Factors affecting severity classification including user impact, system complexity, and business criticality

Step-by-step implementation guide for effective severity level classification

Integration of SLIs and SLOs in incident classification

Best practices for automated classification systems

Business benefits including improved response times and enhanced continuity