This blog post offers guidance on building and maintaining an SRE team. It emphasizes the importance of SRE in today's world and outlines seven key tips to achieve success. Here's a summary of those tips:
Start small and focus internally: Begin by assigning staff from existing departments to focus on maintaining service reliability.
Recruit the right people: Look for SRE professionals with problem-solving skills, automation expertise, and a commitment to continuous learning. They should also be excellent team players with a broad perspective. Consider using SRE tooling to improve team efficiency.
Define your SLOs: Establish clear and achievable performance indicators for your systems.
Establish a holistic incident management system: Implement a system for tracking on-call duties and streamlining the incident resolution process. SRE tooling can be helpful here.
Accept failure as inevitable: Recognize that failures are part of the development process. Focus on creating a minimum viable product and improving over time.
Conduct incident postmortems to learn from mistakes: Analyze incidents to identify root causes and develop solutions to prevent future occurrences.
Maintain a user-friendly incident management system: Choose an incident management system that is easy to use, fosters communication, and integrates with other relevant tools.
By following these steps and leveraging SRE tooling, you can establish a strong SRE team that keeps your systems reliable and your customers satisfied.